Skip to main content

Terms & conditions

Terms & conditions


1. This Website


This site is powered by Transport Direct and by continuing to access and use the Website you the user ("you" or "your") are agreeing to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website and any data or information therein.

2. Transport Direct


"Transport Direct" means the Secretary of State for Transport acting through the Transport Direct division of the Department for Transport which aims to provide through the Transport Direct Portal located at (hereafter the "Website"), a travel information and journey planning service for the UK. All correspondence other than through our on-line web feedback service should be directed to Programme Support Office, Transport Direct, Department for Transport, Zone 3/14, Great Minster House, 76 Marsham Street, LONDON, SWIP 4DR.

3. Copyright


3.1 Subject to Clause 4 below, all text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, and all other material of whatever nature contained on the Website and all copyright which may subsist in this Website (together, the "Content") belongs to and shall remain at all times the property of Transport Direct or a third party owner. For specific copyright and privacy information relating to the Content of third party owners, please click here.

3.2 You may retrieve and display Content from the Website on an electronic visual display device, print individual pages on paper (but not photocopy them) and store such information in electronic form on disk (but not on any server or other storage device connected to the network) for your personal use and non-commercial use.  Content may only be copied, reproduced, posted or transmitted for non-commercial use.

3.3 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose whatsoever other than for your personal and non-commercial use or as otherwise expressly permitted by these Terms.      

4. Crown Copyright


4.1 Much of the material featured on this Website is subject to Crown copyright protection.  The Crown copyright protected material (other than departmental or agency logos) may be reproduced free of charge in any format for personal use, research, private study or for internal circulation within an organisation provided it is reproduced accurately and not in a misleading manner.  You are only authorised to make up to a maximum of ten (10) copies of the results of a map or route search for your own personal, non-commercial use. 

4.2 Where the Crown copyrighted material on the site is being republished or copied to others, the source of the material must be identified, the copyright status acknowledged and any usage fees incurred must be paid.  For any other proposed use of the material please apply for the appropriate click-use online licence by visiting the HMSO website at (opens in new window).  You are not permitted to use for financial gain, commercially exploit or sublicense, resell, assign or otherwise transfer any of the material on this (Transport Direct) website. 

4.3 The permission to use contained in this Clause 4 does not extend to anything on this site which is not identified as being Crown copyright or as being the copyright of a third party.  Authorisation to reproduce such material must be obtained from the copyright holders concerned.   

5. Other Intellectual Property Rights


The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Transport Direct or a third party.  Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Transport Direct or the third party owner.  The name of Transport Direct or the third party owner may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Transport Direct or third party owner as appropriate. 

6. Unlawful Use


6.1 You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party.  Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress, cause offence or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

6.2 You agree to not manipulate, alter, adapt, change or amend any of the Website including (but not limited to) defacing the worldwide facing website or adding files, text, or bugs or viruses to the Website. 

6.3 You accept and agree that any breach of this Clause 6 will entitle Transport Direct to restrict your access to the Website. 


7. Liability


7.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and neither Transport Direct nor its suppliers of third party data referred to in clause 7.2 below  guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content whatsoever.  All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.  

7.2 Transport Direct uses information derived from third party data.  Neither Transport Direct nor the suppliers of third party data  warrant the accuracy of the data and accept no liability of any kind to any person in relation to the data including liability for errors or defects in or omissions from the data, delays in publication of the data or any breakdown or cessation of the journey planning service or (in the case of Transport Direct) the supply of data from its third party contractors howsoever caused.  This limitation of liability includes without limitation liability with respect to any transaction entered into between you and a ticket retailer that you access by using this Website.

7.3 In no event will Transport Direct or its suppliers of third party data be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website, or any transaction entered into between you and a ticket retailer that you access by using this Website.

7.4 The Content is provided on an information basis only and should not be relied upon.  Where the timing of a journey is of particular importance to you, we advise you to check the information before you travel with the transport operator directly. No responsibility is accepted by or on behalf of Transport Direct or its suppliers of third party data for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.  

7.5 Neither Transport Direct nor its suppliers of third party data  warrant that the Website or Content will be uninterrupted