3.1) How can I find departure times for the stations listed in my journey?
3.2) How can I find out what stations my train will be stopping at?
3.3) How can I find information about train operators?
3.4) How can I find out what on-board facilities will be available on a train?
3.5) How can I find out if I need to or can make a reservation in advance on a train?
3.6) How can I find out which classes of travel are available on a train?
3.7) How can I find out about station accessibility and facilities on my journey?
3.8) How can I get a list of all the direct rail services to a destination (including overtaken services), rather than just the fastest ones?
3.9) How do I plan a journey to or from an underground/light rail station?
3.10) What is the difference between a point to point rail fare and a zonal rail fare?
3.11) I have adjusted the timings of my journey using the modify function, I now have a long wait at a station. Is my ticket still valid?
3. Train
3.1) How can I find departure times for the stations listed in my journey?
Once you have planned a journey, you can click the station name(s) on the ‘Details’ page to see an ‘Information’ page about the station. The ‘Station information’ page has a ‘Departure board’ link that will link you directly to the Departure board for that station.
3.2) How can I find out what stations my train will be stopping at?
To find out where your train will be stopping during the journey, you can click the word ‘Train’ under the train symbol on the ‘Details’ page (or in the ‘Transport’ column in the table version of the page). This links to the ‘Service information’ page, which lists all the stations that the train stops at during your journey, as well as the stations that it stops at before and after your journey.
3.3) How can I find information about train operators?
For information on a train operator, click on the train operator’s name on the ‘Details’ page (or in the ‘Instructions’ column in the table version of the page). This links to a page summarising train operator information including contact details.
3.4) How can I find out what on-board facilities will be available on a train?
Facilities that are available on board a train are shown on the journey ‘Details’ page across from the train journey, or, when you click the word ‘Train’ under the train symbol (or in the ‘Instructions’ column in the table version of the page).
3.5) How can I find out if I need to or can make a reservation in advance on a train?
Some trains allow passengers to reserve seats. Reservations may either be ‘available’, ‘recommended’, or ‘compulsory’. Move your cursor over the symbols, which appear on ‘Details’ and ‘Service information’ pages for the type of reservation.
If you would like to contact the train operator, click on the train operator’s name which links to a page containing train operator information including the telephone number.
3.6) How can I find out which classes of travel are available on a train?
There are two types of classes on a train – Standard and First Class. The ‘Details’ and/or ‘Service information’ pages will show whether First Class is available and if the service is First Class only.
If you would like to contact the train operator, click on the train operator’s name which links to a page summarising train operator information including contact details.
3.7) How can I find out about station accessibility and facilities at railway stations on my journey?
You can view journey details by selecting a journey and clicking ‘Details’. You can click the station name(s) on the ‘Details’ page to see an ‘Information’ page about the station. On this page you can find out about station accessibility and facilities.
3.8) How can I get a list of all the direct rail services to a destination (including overtaken services), rather than just the fastest ones?
Use Find a Train or Compare City to City journeys. Our Door to Door Planner only shows the fastest services closest to your specified departure or arrival time.
3.9) How do I plan a journey to or from an underground/light rail station?
Step 1: Click ‘door-to-door journey planner’ in the left hand navigation.
Step 2: If it’s not already selected, select the ‘station/airport’ button.
Step 3: Enter the name of the underground/light rail station you want in the from or to box.
Step 4: Click "Next".
Step 5: Confirm your location.
Once you have clicked ‘Next’, if Transport Direct is not able to find an exact match for the location you typed in, a drop-down list (highlighted in yellow) will show you one or more similar matches for that location.
Select a location option from the drop-down list. Please note if the location you want is already visible in the yellow box, you do not need to re-select it.
3.10) What is the difference between a point to point rail fare and a zonal rail fare?
A point to point rail fare applies to journeys to and from the specified stations.
A zonal fare applies to or from a group of stations (the zone) and in some circumstances can be used to travel around the zone.
For example, a ticket from Leicester Rail Station (point) to London U1 (zone) will allow the user to travel from Leicester only to any rail station in the London U1 zone, across London to Victoria for example.
For more details please see the National Rail Conditions of Carriage 
.
3.11) I have adjusted the timings of my journey using the modify function. I now have a long wait at a station, is my ticket still valid?
National Rail recommends contacting a Train Company’s ticket office staff if you have any concerns around the validity of your ticket.
‘The period during which a ticket is valid is printed on the ticket or set out in the notices and other publications of the relevant Train Companies. If you use a ticket after the expiry of the ticket’s validity, you may be treated as having joined a train without a ticket and the relevant parts of Condition 2 or 4 will apply.
If the validity of the ticket you are using expires during your journey (for example, your train does not reach its destination until after midnight), you will still be allowed to complete that journey. However, in these circumstances, you may not break your journey unless your train is extensively delayed.’
For more details please see the National Rail Conditions of Carriage .